How to overcome a forgotten ShopeePay PIN

Although it is often used for daily transactions. But there is a possibility that you might forget your ShopeePay ID, especially for those who rarely transact through ShopeePay.

ShopeePay is an e-wallet owned by e-commerce. Shopee offers easy transactions with a previously set PIN only. However, if you enter your PIN incorrectly 3 to 10 times, you will not be able to access ShopeePay for 30 minutes.

Is there a way to deal with forgetting your ShopeePay password? The following article will tell you how to overcome forgotten PINs so your account doesn't get temporarily suspended. Let's take a look at more complete information in the article below!

How to overcome a forgotten ShopeePay PIN

The first way to deal with forgotten ShopePay PIN is to make sure you have a working phone number. In other words, it is a registered number. electronic wallet ShopeePay is still in use today and can be contacted. Here's how to solve the problem:

1. First, open ShopeePay through the Shopee application, then select the menu “Top up ShopeePay Balance;
2. Then select the “Settings” menu with the gear logo in the top right corner of the application.
3. Then click the “PIN & Biometric Authentication” option;
4. After that, click the “Forgot ShopeePay Password” menu.
5. You will be asked to enter the OTP sent via SMS to the number registered with ShopeePay.
6. If you receive an SMS with an OTP code, enter the 6-digit code in the ShopeePay application.
7. You'll then be directed to create a new 6-digit PIN. Make sure you create a PIN that's easy to remember this time. However, be careful not to use numbers from personal information such as birthdates, house numbers, etc.
8. Then re-confirm the ShopeePay generated PIN as final confirmation.
9. ShopeePay PIN created successfully. And you can try entering it again when making a transaction!

How to overcome forgetting your ShopeePay PIN and inactive mobile number

You can still overcome forgetting your ShopeePay PIN even if your mobile number no longer works or you change your number. Here's how:

1. First, open ShopeePay through the Shopee application, then select the menu “Top up ShopeePay Balance;
2. Then select the “Settings” menu with the gear logo in the top right corner of the application.
3. Then click the “PIN & Biometric Authentication” option;
4. After that, click the “Forgot ShopeePay Password” menu.
5. You will be asked to enter the OTP sent via SMS to the number registered with ShopeePay. You can now choose to send the OTP to the WhatsApp application. Make sure the WhatsApp number remains the same. with the number registered with ShopeePay OK
6. If you received a WhatsApp with an OTP code, enter the 6-digit code in the ShopeePay application.
7. You'll then be directed to create a new 6-digit PIN. Make sure you create a PIN that's easy to remember this time. However, be careful not to use numbers from personal information such as birthdates, house numbers, etc.
8. Then re-confirm the ShopeePay generated PIN as final confirmation.
9. ShopeePay PIN created successfully. And you can try entering it again when making a transaction!

If your WhatsApp number is different from the number registered with ShopeePay, you can use the methods below to change the number:

1. First, open ShopeePay through the Shopee application, then select the menu “Top up ShopeePay Balance;
2. Then select the “Settings” menu with the gear logo in the top right corner of the application.
3. Select the “Account and Security” menu and click “Mobile number”;
4. After that, you will be asked to complete a facial verification.
5. Enter a new mobile phone number that is active and can be contacted.
6. Then select the option “Continue”
7. Your ShopeePay mobile number has been successfully changed!

Here's how you can deal with forgotten ShopeePay PIN. You need to make sure that the number registered with ShopeePay is still active. However, you can still overcome forgetting your PIN with an inactive number using the above methods.